Refund policy
Luxe Fades Barber Supplies – Return Policy
Return Timeframe: You have 30 days from the date your order is delivered to request a return. Items must be unused, in original condition, and returned in the original packaging.
What Can Be Returned
- New, unopened clippers, trimmers, and shavers
- Unused tools and accessories still in original packaging
- Items that arrived damaged or defective
What Cannot Be Returned
- Opened aftershaves, gels, sprays, or other liquids
- Blades and razors (hygiene reasons)
- Final sale items
- Gift cards
- Items damaged by the customer unless the box has a manufacturer warranty label.
How to Request a Return: Email us at info@luxefadesbarbersupplies.com with your order number, the item you’re returning, and the reason. We’ll reply within 1–2 business days with instructions.
Please ship the item back with tracking. Once we receive and inspect it, refunds or replacements are processed within 5–7 business days.
Return Shipping: The customer covers return shipping costs in most cases. If the item arrived damaged, defective, or we sent the wrong product, we will cover the return shipping and provide a prepaid label.
Damaged or Defective on Arrival: Contact us within 7 days of delivery at info@luxefadesbarbersupplies.com and include photos. We’ll take care of a replacement or refund at no cost to you.
Customer Damage & Warranty: If the item is damaged after delivery:
- A replacement is only possible if the original box shows a manufacturer warranty label.
- You can also start a warranty claim through us when the warranty label is present.
- Without a warranty label, customer-damaged items are not eligible for return or replacement.
Refunds: Approved refunds are issued to the original payment method within 5–7 business days after inspection. Original shipping fees are non-refundable unless the return is due to our error.
Questions? Reach us at info@luxefadesbarbersupplies.com